FAQ

Personal information to bring:

• Care card
• Claim number (ICBC/Worksafe BC)
• Extended insurance information
• For first appointments: Please come 15 min earlier than your scheduled session to fill out intake forms
• Athletic attire for ease of access to soft tissue treatment sites (ie. shorts, t-shirt)

During the initial assessment, several key steps are taken to thoroughly understand your condition and design an effective treatment plan. The process generally involves the following:

1. Medical History Gathering: The therapist will sit down with you to discuss your medical history, including any past injuries, surgeries, medical conditions, and current medications. This information helps them understand your overall health status and potential factors contributing to your current condition.
2. Reason for Visit: You’ll provide details about the specific reason for your visit. This could be related to pain, mobility issues, or any other physical discomfort you’re experiencing.
3. Physical Examination: The therapist will perform a physical examination to assess your range of motion, strength, posture, and any functional limitations. They may ask you to perform certain movements to evaluate your condition further.
4. Functional Assessment:  Your posture and movement patterns will be evaluated to identify any imbalances or abnormalities that might be contributing to your condition.
5. Palpation and Touch: The therapist may use their hands to palpate and assess areas of pain, tension, or sensitivity to better understand the nature of your condition.
6. Discussion of Goals: You and the therapist will discuss your treatment goals. This could include reducing pain, improving mobility, enhancing function, and achieving an overall better quality of life.
7. Treatment Plan: Based on the information gathered from the assessment and your goals, the therapist will formulate a customized treatment plan. This plan may include a combination of exercises, manual therapy, modalities (such as heat, ice, or electrical stimulation), and education about self-management techniques.

Strike Recovery will directly charge your insurance provider/ICBC/Worksafe BC so you don’t pay the full price of your visit.

We do direct billing to the majority of insurance providers. Please look at your insurance information for more information.

Yes, Please bring in the following information for ICBC cases:

• Claim number
• Name of adjuster/lawyer and date of your accident

Please bring in the following information for Worksafe BC (WSBC):

• Claim number
• Contact information of employer
• Company name/address/phone number.

1.  In certain instances, MSP Premium Assistance will cover $23 towards your visit to a combined total of 10 visits for Physiotherapy and Chiropractic.
2. Please provide your personal health number and date of birth to determine if you qualify for this service.

• No, you do not need a referral from your family doctor for Physiotherapy/Chiropractic/Massage Therapy in most instances. You may need to check with your insurance company.
• Note, ICBC claims do require a referral for Physiotherapy and Massage Therapy.

In order to maintain the efficiency of our clinic and ensure that all clients receive timely care, we have established the following appointment cancellation and change policy:

• Notice Period: We kindly request a minimum of 24 hours’ notice for any appointment changes or cancellations. This allows us to offer the appointment slot to another client in need of care.
• Fees for Late Cancellations and No-Shows: Clients who fail to provide the required notice or who do not attend their scheduled appointment will be subject to the following fees:
  • First missed appointment: 50% of the appointment fee
  • Second missed appointment: 100% of the appointment fee
• Settlement of Fees: Any fees incurred due to late cancellations or no-shows will be added to your next appointment. These charges are not billable to insurance providers.
• Late Arrival: If you arrive late for your appointment, we will do our best to accommodate you within the remaining time. However, if your therapist’s schedule does not permit an extension, your appointment may need to be rescheduled.
• WorkSafeBC and ICBC Insurance Clients: For clients covered under WorkSafeBC or ICBC insurance, it is our responsibility to inform your claims adjuster of any missed treatment sessions.

We understand that unforeseen circumstances can arise, and we strive to maintain a compassionate and understanding approach. In certain situations, we may waive fees at our discretion.

Parking is free and available at the side of the building.