How Much Does ICBC Cover?
Effective April 1 2023
| PHYSIOTHERAPY (25 TREATMENTS) | Coverage |
|---|---|
| Initial Assessment Treatment | 100% |
| Standard Treatment | 100% |
| CHIROPRACTIC (25 TREATMENTS) | Coverage |
| Initial Assessment Treatment | Small patient co-pay |
| Standard Treatment | Small patient co-pay |
| KINESIOLOGY/ACTIVE REHABILITATION (12 TREATMENTS) | Coverage |
| Initial Assessment Treatment | 100% |
| Standard Treatment | 100% |
| MASSAGE THERAPY (12 TREATMENTS) | Coverage |
| Initial Assessment Treatment | Small patient co-pay |
| Standard Treatment | Small patient co-pay |
ICBC has made several major changes in the last several years to significantly improve access to treatment for people involved in MVA related accidents. Effective April 1 2019, a this new coverage will relate to all new and existing ICBC claims. This means anyone with an open claim approved prior to April 1, 2019, will benefit from these changes after April 1, 2019, on any remaining treatments before their claim end date.
IMPORTANT NOTE
ICBC will NOT pay for any amounts above the new approved treatment limits. If longer treatments are requested, the extra treatment fees will be at your expense and will NOT be reimbursed by ICBC as part of your settlement.
ICBC Claims only allow for one Initial Assessment during the term of the claim.
ICBC allows only one treatment claim per day per therapy type. Multiple Standard Treatments for one therapy cannot be combined on the same day to allow for longer treatments. In other words you can’t book two Standard Physiotherapy treatments on the same day in order to get a 60 minute treatment.
- ICBC does allow one treatment per therapy type on the same day. This means patients can book separate Registered Massage Therapy, Physiotherapy, Chiropractic, Active Rehabilitation, Clinical Counselling, or Acupuncture treatments on the same day.
- If the MVA date occurred prior to April 1, 2019, the total allowable treatments under the claim will not change.
- ICBC does not pay for treatment No Shows or Late Cancellations. It is the patient’s responsibility to pay these amounts as we have reserved the treatment time specifically for you. We reserve the right to cancel all future treatments until the full amount owing is paid.
It’s important to note that our ICBC direct billing service is a courtesy service and not a guarantee that all direct billings will be approved or paid by ICBC. It remains the patient’s responsibility to pay for all unpaid treatments by ICBC, should direct billing problems occur. Patients will be able to collect these payments directly from their ICBC adjuster.
Please contact us if you have any questions and we’ll be happy to assist: 604-918-5400.
3 Steps To Successful Recovery After an Auto Accident
1. Contact ICBC
If you’ve been injured in a car accident, the first step is to report your claim to ICBC. You can call them directly at ‘Dial–A-Claim’ 604-520-8222 or complete their easy online claims process.
Once you have your ICBC Insurance claim number you are eligible to start receiving Massage Therapy, Physiotherapy, Chiropractic, and Active Rehabilitation (Kinesiology) treatments for your injuries.
Regardless of who is at fault, all parties involved in an automobile accident are eligible for ICBC treatment benefits.
2. Get an Effective Treatment Plan
The next step is to call us, 604-918-5400, and get your treatments started right away. Our experienced recovery team will help walk you through the process of getting the necessary treatments needed to get you feeling better, quicker.
We will require:
a) Your First and Last Name
b) Your ICBC Insurance Claim number
c) MVA Date
Our goal is to get your treatments started within a few days of your accident as this will help improve your recovery time. *Please note that approval depends on the speed at which your ICBC Customer Claims Specialist (adjuster) responds to the request and may take longer than 72 hours.
The following treatment limits are pre-approved once you have your claim number. These treatments must occur within 12 weeks of your accident date. After 12 weeks any new or unused treatments will require approval from your ICBC Customer Claims Specialist (adjuster).
MVA after April 1 2019 MVA before April 1 2019
Physiotherapy 25 Treatments 20 Treatments
Chiropractic 25 Treatments No Limit
Kinesiology/Active Rehabilitation 12 Treatments 12 Treatments
Massage Therapy 12 Treatments 12 Treatments
On your first visit, our health care professional(s) will assess your condition and make recommendations for an injury specific treatment plan. If you haven’t already done so, we may refer you to a Medical Doctor who understands the complexities of motor vehicle injuries as there may be underlying problems not clearly evident at the time of your appointment. It is important to understand that unaddressed soft tissue injuries can significantly reduce the quality of your life and create long term financial hardship for you and your family.
3. Get Cost of Treatments Covered
As long as your accident claim is approved, ICBC will cover your treatment costs for the first 12 weeks after your motor vehicle accident. It’s important to remember that everyone’s recovery from auto accident injuries is different and you may find that you’ll need additional treatments after the first 12 weeks.
If further treatments are required, our ICBC Support team will contact your Customer Claims Specialist (adjuster) to seek approval for additional treatments. As long as you are diligent in following your personalized treatment plan established by our healthcare team, and there is a legitimate need for the additional treatments, ICBC may approve the request.
RECOVER FASTER. PERFORM BETTER.
Strike Recovery & Performance is a premier sports injury rehab and prevention center for all patients from children and seniors, to elite athletes.
We are committed to providing the latest state-of-the-art therapy and technology to quickly get you back to the activities that you love.
